# FavCRM

> FavCRM is a Hong Kong CRM platform for service businesses, bringing customer records, online booking, memberships and packages, WhatsApp, payments, follow-up, and human-controlled AI into one operational workspace.

The primary site language is Traditional Chinese for Hong Kong (`zh-HK`). English pages are provided as supporting content. FavCRM is operated by a Hong Kong team and is designed around the day-to-day workflows of local service businesses.

## Core pages

- [FavCRM 香港繁體中文首頁](https://favcrm.io/zh-hk/): FavCRM 的主要產品介紹，包括客戶管理、預約、WhatsApp、付款、會員套票和 AI 審批流程。
- [FavCRM English homepage](https://favcrm.io/en/): English overview of the FavCRM platform and its core workflows.
- [香港服務業實用指南](https://favcrm.io/zh-hk/blog/): Traditional Chinese guides about CRM, booking, customer retention, WhatsApp, AI-assisted work, and local service operations.

## Product

- [預約系統](https://favcrm.io/zh-hk/features/booking/): 網上預約系統，客人自助揀時間、FPS 收訂金，預約自動連到客戶記錄同套票餘額。
- [QR 自助入場](https://favcrm.io/zh-hk/features/qr-checkin/): 已確認預約，開堂前 15 分鐘至完堂後 30 分鐘，客人自己掃碼開門。唔使專人駐場。
- [客戶管理系統](https://favcrm.io/zh-hk/features/customers/): 香港服務業 CRM，預約、付款、WhatsApp 對話同套票餘額集中喺同一條客戶記錄，支援 RFM 分層跟進同權限控制。
- [會員與套票系統](https://favcrm.io/zh-hk/features/memberships/): 電子會員卡、預付套票、自動扣減次數同到期續購提醒。
- [WhatsApp 客戶跟進](https://favcrm.io/zh-hk/features/whatsapp/): 團隊共用 WhatsApp 收件匣，對話連回客戶記錄；官方 API 範本發送，重要訊息人手審批。
- [AI 工作協作](https://favcrm.io/zh-hk/features/ai/): AI 整理客戶背景、草擬回覆同下一步；外發訊息、折扣與退款由人手批准，每步有 audit trail。
- [Booking system](https://favcrm.io/en/features/booking/): Online booking with customer self-service, FPS deposits, automatic reminders, and bookings tied to the customer record.
- [QR self check-in](https://favcrm.io/en/features/qr-checkin/): Confirmed bookings scan at the door from 15 minutes before start until 30 minutes after. No one has to sit at the entrance.
- [Customer records](https://favcrm.io/en/features/customers/): CRM for Hong Kong service businesses — bookings, payments, WhatsApp conversations and package balances on one record, with RFM segmentation, role permissions and an audit trail.
- [Memberships and packages](https://favcrm.io/en/features/memberships/): Digital membership cards, prepaid packages, automatic session deduction, and expiry or renewal prompts.

- [WhatsApp follow-up](https://favcrm.io/en/features/whatsapp/): Shared team inbox with conversations tied to customer records, official API template sending, and human approval before anything goes out.
- [AI work coordination](https://favcrm.io/en/features/ai/): AI organises customer context and drafts replies and next steps, while outbound messages, discounts and refunds wait for human approval, with a full audit trail.

## Buyer guides

- [WhatsApp Business API 香港指南](https://favcrm.io/zh-hk/guides/whatsapp-business-api/): 香港 WhatsApp Business API 供應商比較、2025 年 7 月起的逐條訊息收費、2026 年 7 月香港加價、範本審批同揀 BSP 的準則。
- [WhatsApp Business API in Hong Kong](https://favcrm.io/en/guides/whatsapp-business-api/): Which providers serve Hong Kong companies, how per-message pricing works since 1 July 2025, the 1 July 2026 Hong Kong utility and authentication rate increase, template approval, verified business profiles, and a selection checklist for service businesses.
- [Agentic CRM 評估指南](https://favcrm.io/zh-hk/guides/agentic-crm/): Agentic CRM 同傳統 CRM 的分別、邊啲動作永遠應該要人批准、紀錄同權限要求，以及揀之前應該問的問題。
- [What is an agentic CRM?](https://favcrm.io/en/guides/agentic-crm/): How agentic CRM differs from a traditional CRM and from AI bolted onto one, which actions should always require human approval, how audit trails and permissions should work, and what to ask before choosing.

## Hong Kong business guides

- [AI 預約系統是甚麼？香港服務業選購指南](https://favcrm.io/zh-hk/blog/ai-booking-system-guide/): AI-assisted booking workflows, human approval, customer follow-up, and practical selection criteria.
- [香港服務業網上預約系統指南](https://favcrm.io/zh-hk/blog/online-booking-system/): Availability, deposits, reminders, customer records, and operational follow-up.
- [香港 WhatsApp CRM 指南](https://favcrm.io/zh-hk/blog/whatsapp-crm-hong-kong/): Shared inboxes, customer context, official WhatsApp API workflows, approvals, and follow-up.
- [客戶留存指南](https://favcrm.io/zh-hk/blog/customer-retention/): Retention metrics, customer lifecycle segments, and service-business follow-up.
- [RFM 客戶分層](https://favcrm.io/zh-hk/blog/rfm-segmentation-guide/): A practical introduction to recency, frequency, and monetary-value segmentation.
- [AI 會議記錄：由逐字稿到客戶跟進](https://favcrm.io/zh-hk/blog/ai-meeting-notetaker-crm/): Turning meeting notes into customer records, tasks, and approved follow-up.
- [香港場地 QR 自助開門](https://favcrm.io/zh-hk/blog/hong-kong-venue-qr-self-checkin/): 場邊碼用來落預約；已確認之後客人自己掃碼開門。門口由我們安裝掃碼器。
- [香港匹克球場自助營運](https://favcrm.io/zh-hk/blog/pickleball-qr-access-staff-free-hong-kong/): 場邊 QR 用來落預約；已確認之後球員自己掃碼開門。門口由我們安裝掃碼器。
- [個人美容工作室網上預約完整指南](https://favcrm.io/zh-hk/blog/online-booking-system-for-solo-salon/): Booking, deposits, reminders, cancellation rules, and customer ownership for solo salons.
- [WhatsApp 範本審批、客服視窗同發送量分級](https://favcrm.io/zh-hk/blog/whatsapp-template-approval-hong-kong/): The 24-hour customer service window, the four template categories and what each costs, why templates get rejected, verified business profile versus template approval, and Meta's quality tiers.
- [導師預約系統指南](https://favcrm.io/zh-hk/blog/tutor-booking-software/): Lessons, payments, packages, reminders, parent communication, and student records.

## Policies

- [Privacy policy](https://favcrm.io/privacy-policy/): How FavCRM handles personal information and service data.
- [FavPass privacy policy](https://favcrm.io/favpass/privacy-policy/): How the FavPass mobile app collects, uses, shares, retains, and protects user data.
- [Delete a FavPass account](https://favcrm.io/favpass/delete-account/): How to request deletion of a FavPass account and associated personal data.
- [Terms of use](https://favcrm.io/terms-of-use/): Terms governing access to and use of FavCRM services.

## Optional

- [English business guides](https://favcrm.io/en/blog/): English versions of FavCRM's practical CRM and service-business resources.