- Q.01 What is FavCRM MCP?
- FavCRM MCP is the agent-callable backend of FavCRM, a CRM for service businesses. The MCP server is hosted at api.favcrm.io/mcp and exposes 165 typed tools across customer, booking, loyalty, invoicing, subscriptions, content, team onboarding, WhatsApp setup, and communications. Any MCP-compatible client (Vercel v0, Cursor, Claude, ChatGPT, Smithery, Windsurf, Continue.dev, Zed) can call these tools directly from a chat or editor.
- Q.02 How does a user sign up via an MCP client?
- Two paths. The agentic path: with FavCRM connected to the client (no API key yet), the user asks the agent "sign me up for FavCRM" — the agent calls register_organisation_request, the server emails a 6-digit code, the user pastes it back, and the agent calls register_organisation_verify to receive a fav_mcp_* API key. The whole flow is OTP-gated and rate-limited (3/hour, 20/day per IP). Alternatively users can sign up via the favcrm.io portal and copy a key from Settings → MCP Keys.
- Q.03 How is FavCRM different from HubSpot AI or Salesforce Einstein?
- FavCRM is built MCP-first for service businesses. Tools are protocol-typed and callable from any agent, not just a vendor copilot; signup is agent-driven; pricing starts at a free tier covering 100 customers and 200 bookings/month. HubSpot and Salesforce target enterprise sales-org workflows and price per seat from $50+. Use FavCRM if your customers book services, classes, or memberships. Use HubSpot or Salesforce if your customers are leads in a B2B sales pipeline.
- Q.04 What does FavCRM MCP cost?
- Free tier: 100 customers, 200 bookings/month, 1k MCP calls/month, no credit card. Paid plans start at $19/mo (Lite — 1 seat) and scale to $49/mo (Starter — 3 seats, 1M AI credits, WhatsApp + SMS) and Enterprise (custom pricing). All plans include the same 165 MCP tools.
- Q.05 Which MCP clients are supported?
- Live and tested: Vercel v0 (native marketplace install), Cursor (mcp.json snippet), Smithery (smithery mcp add favcrm/favcrm). OAuth-based clients pending review: Claude Connectors (Anthropic), ChatGPT Apps Directory (OpenAI). Same Bearer-token shape works on Windsurf, Continue.dev, Zed, Cline, Roo Code, Replit Agent.
- Q.06 What playbooks does FavCRM expose?
- 37 named playbooks (MCP prompts) covering customer onboarding, loyalty, full booking lifecycle, billing, subscriptions, segmentation, comms, content, sales pipeline, ops, AI-knowledge training, and reporting. Examples: /book-customer, /add-loyalty-points, /chase-overdue-invoices, /train-ai-agent. Clients render them as slash commands or workflow buttons.
- Q.07 Where is FavCRM hosted and what about data residency?
- Cloudflare D1 + Workers, primary region Hong Kong (HKG). PDPO-aligned for HK merchants. Edge runtime means cold-start <50ms globally. Data residency for non-HK merchants honours Cloudflare D1 region pinning where supported.
- Q.08 Can I self-host the FavCRM MCP server?
- No. The server is proprietary FavCRM SaaS. The public examples + install snippets at github.com/favcrm/mcp are MIT-licensed; the server endpoint at api.favcrm.io/mcp is hosted only. Same applies to the Vercel marketplace install — installing via Marketplace creates a workspace on FavCRM's infrastructure.