/inbox-triage

1. 01 Call list_conversations with filter "unread" (or recent, depending on the user's request).
2. 02 For each conversation, call get_conversation_messages to read the latest exchange.
3. 03 Categorise: needs reply, needs ticket, can be closed without action.
4. 04 For "needs reply": draft a response with the user, then call send_whatsapp_message (or send_message for SMS/email).
5. 05 For "needs ticket": call create_ticket with category + priority + a link back to the conversation.
6. 06 Summarise: X replied, Y tickets created, Z closed without action.

• list_conversations
• get_conversation_messages
• send_whatsapp_message
• create_ticket

Every tool ships with MCP annotations (title, readOnlyHint, destructiveHint, openWorldHint, idempotentHint). Clients can gate destructive calls before invoking. Full catalog: /server-card.json.

• /send-campaign

  Send a targeted marketing campaign to a segment.

  Read playbook
• /respond-to-ticket

  Reply to a support ticket and update its status.

  Read playbook