MCP PROMPT · BOOKINGS

/cancel-and-refund

Cancel a booking with the proper refund + audit chain.

01 · The flow

What the agent does, in order.

  1. 01 Call list_bookings or search by customer to find the booking; capture its bookingId + paymentId if any.
  2. 02 Call get_booking_detail to confirm time, status, and amount paid.
  3. 03 WARN the user: cancel_booking is destructive — confirm intent before proceeding.
  4. 04 Call cancel_booking with bookingId + reason.
  5. 05 If the booking was paid: call refund_payment with the original paymentId. Otherwise skip.
  6. 06 Call send_whatsapp_message to notify the customer (template should explain the refund timeline).
02 · Tools called

5 typed tools in sequence.

  • list_bookings
  • get_booking_detail
  • cancel_booking
  • refund_payment
  • send_whatsapp_message

Every tool ships with MCP annotations (title, readOnlyHint, destructiveHint, openWorldHint, idempotentHint). Clients can gate destructive calls before invoking. Full catalog: /server-card.json.

03 · Related

More bookings playbooks.

Try this in your agent.

Connect FavCRM to Cursor, Claude, ChatGPT, or any MCP client. Type /cancel-and-refund in chat. Agent runs the steps in order.

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