Run your WhatsApp as a real CRM — shared inbox, contacts and pipeline — on the official WhatsApp Business API. $19/mo flat, with a free tier that’s a real CRM, not a trial. You pay Meta’s per-conversation fees directly to Meta — we never collect them.
US$19 /month · free tier · no card
Your WhatsApp — as a real CRM.
WATI is a capable, established WhatsApp platform. If you’re a larger support team already happy with it, switching may not be worth it. Here’s the honest split.
The reasons shop owners tell us they look for a WATI alternative.
A monthly fee, plus Meta’s per-conversation charges routed through the platform, makes the total hard to predict.
FavCRM is $19 flat. Meta bills you directly at Meta’s rate — we never touch that money.
A time-limited trial or a chat widget isn’t a CRM you can run a business on.
FavCRM’s free tier is the real thing — inbox, contacts and pipeline, no card, no clock.
If every chat has no customer record behind it, you’re working blind.
FavCRM keeps a contact, history and pipeline stage behind every conversation.
Enterprise routing and seats are overkill for a 1–3 person shop.
FavCRM is built to be live in minutes — connect your number, import contacts, send.
Same official WhatsApp Business API underneath. The difference is price, billing transparency, and a free tier that’s a real CRM.
A real WhatsApp CRM. $19 flat.
Capable, but priced and billed for bigger teams.
WATI runs on the same official WhatsApp Business API and is a solid choice for larger support teams with complex routing.
Its entry plan starts higher than $19, and — like most platforms — Meta’s per-conversation fees are billed through the platform on top of the subscription. Verify current pricing at wati.io.
For a 1–3 person Shopify store that mainly needs a shared inbox, a contact list and broadcasts, that’s more tool, and more bill, than the job needs.
WATI characteristics described from its public pricing and product documentation as of June 2026; pricing and terms change — confirm current details at wati.io. “WATI” is a trademark of its respective owner; this is an independent comparison and is not affiliated with or endorsed by WATI.
Every WhatsApp chat in one place, with a customer record and pipeline stage behind it.
Send campaigns, recover carts and automate replies — included at $19/mo flat.
You connect your own WhatsApp Business account; Meta bills you directly at their rate.
Sync customers and orders, and send order updates over WhatsApp.
FavCRM WhatsApp CRM is the official-API inbox + CRM for small Shopify stores — not an enterprise contact-center, and not a tool that profits from Meta’s message fees. It’s the simple, honest way to run WhatsApp as a CRM.
Free tier · no credit card
Cancel anytime · no contract · no setup fee.
Connect your WhatsApp, run your inbox, organize your contacts — free, no card. Move to $19 when you want broadcast and automation.
WhatsApp CRM is the official-API WhatsApp inbox & CRM from FavCRM — the all-in-one customer platform.