App: FavPass · Google Play package: io.favcrm.favpass · Developer: Fav Limited. Eligible accounts may be deleted immediately; requests requiring support review are processed within seven days.
Delete your account in FavPass
If you created a FavPass account, you can request deletion of the account and associated personal data directly in the App. Temporary deactivation, disabling, or freezing is not account deletion.
- Open FavPass and sign in.
- Open Profile, then Privacy & data.
- In the Danger zone, select Request under Delete account.
- Enter the six-digit confirmation code displayed in the App.
- Submit the request.
FavPass may complete deletion immediately. If your account also has merchant access or requires manual review, the App sends a request to FavPass support. We process those requests within seven days and send confirmation to your registered email address.
Request deletion without the App
You do not need to reinstall FavPass. Email us from the address registered to your account, include that address in your message, and state that you want your FavPass account and associated personal data deleted.
Email [email protected] to request account deletion
We may ask for limited additional information to verify that you control the account. We will not require you to download the App to complete the request.
Request deletion of specific data
You can use the same email address to request deletion of specific personal data without deleting the entire account. Describe the information you want removed and include your registered account email. Some information may be necessary to provide features you continue to use.
What we delete or anonymize
Subject to the retention exceptions below, account deletion includes:
- your FavPass profile and account authentication records;
- saved preferences and in-app personalization;
- push notification tokens associated with the account;
- profile photos and other personal data held primarily to operate your FavPass account; and
- community activity that can reasonably be deleted or anonymized.
We also instruct service providers processing account data on our behalf to delete it where applicable.
What may be retained
We may retain limited records where reasonably necessary, including:
- booking, attendance, check-in, invoice, order, or payment records tied to merchant transactions;
- information required for tax, accounting, fraud prevention, security, or legal compliance;
- records needed to establish, exercise, or defend legal claims; and
- aggregated or anonymized information that no longer identifies you.
Participating merchants may separately retain their own transaction and service records under their legal obligations. We will explain material retention that applies to your request.
Subscriptions
Account deletion does not automatically cancel a subscription billed through Google Play, the Apple App Store, or another provider. If you have one, cancel it using that provider's subscription controls. Deleting an account may remove your access to subscription benefits.
Privacy and terms
For more information, read the FavPass Privacy Policy and Terms of Service.
Contact
Fav Limited — FavPass
Email: [email protected]