SHOPIFY APP
FavCRM: WhatsApp & Loyalty
WhatsApp and a points programme, run from inside Shopify admin. No exporting orders to make either work.
FavCRM: WhatsApp & Loyalty installs into Shopify admin. Once it is on, your orders, customers, products and checkouts sync across, so you can answer WhatsApp, send order and shipping notifications, chase abandoned carts, and let customers pay with points at checkout — without moving data between tools.
- Free plan
- to start on
- At checkout
- pay with points
- Read-only
- except discounts
Storefront WhatsApp widget
A theme app block. Turn it on in the theme editor — no code to touch.
- Set the colour and placement
- Preview before it goes live
- Included on the free plan
Order and shipping notifications
Confirmations and fulfilment updates go out over WhatsApp instead of being typed.
- Order confirmation messages
- Shipment status updates
- Send yourself a test first
Cart recovery
Someone added to cart and left. That is the moment worth a message.
- Abandoned checkouts surfaced automatically
- Chase them by hand on the free plan
- Automated on Pro
Segments and campaigns
Group customers by what they have actually bought, then send with approved templates.
- Build segments on order behaviour
- Manage WhatsApp message templates
- Campaigns and their history in one place
How the points work
Customers do not sign up for it, and you do not award points by hand.
- 01
Earned automatically
Every synced order earns points at a rate you set.
- 02
Enrolled on first order
A new customer joins on their first purchase. No form.
- 03
Spent at checkout
Customers see "Pay with points" in checkout and apply it against the total.
- 04
Shown after buying
The thank-you page tells them what they just earned.
Two plans
The widget and live inbox are free. Automation and bulk sending are on Pro.
Free
Install and run
- WhatsApp chat widget
- Live inbox (24-hour history)
- Manual cart recovery
- Basic dashboard
Pro
Automation and bulk
- Everything in Free
- Unlimited chat history
- Message templates
- Bulk campaigns and segments
- Automated cart recovery
- Order and shipping notifications
Pro includes a 7-day free trial. Current pricing is shown on the Shopify App Store listing.
What it can access
Worth knowing before you install: every permission this app holds is read-only, except one.
Reads only
- Customers
- Orders
- Products
- Checkouts
- Fulfilments
Writes
- Discount codes, for points redemption
Shopify's data-deletion requests (customers/redact, shop/redact) are honoured after uninstall.
FAQ
Does it need theme code changes?
No. The chat widget is a Shopify theme app extension — enable the block in the theme editor. The checkout points feature is a checkout UI extension, which also needs no code.
How does paying with points work at checkout?
Customers see "Pay with points" in the checkout discount area, enter how many to use, and a discount code is generated immediately against the total. They can release it and enter a different amount.
What do you get on the free plan?
The chat widget, live inbox with 24 hours of history, manual cart recovery and a basic dashboard. Message templates, bulk campaigns, automation and order notifications are on Pro.
Can the app change things in my store?
The only thing it writes is discount codes, which is how points redemption works. Customers, orders, products, checkouts and fulfilments are all read-only.
How does this relate to the rest of FavCRM?
This app is for Shopify merchants and runs inside Shopify admin. The booking, membership and customer modules are a separate product built for Hong Kong service businesses.