01In-house
One team, one stack
Booking, customer records, memberships, loyalty, WhatsApp Business API and the AI assistant are all our own code.
- No white-label layer
- No outsourced development
- One roadmap, one team
Design through deployment
About FavCRM
Built in Hong Kong,by people who ship.
FavCRM started in September 2024. We are a Hong Kong team with years of production software behind us, and we build every part of the platform ourselves — bookings, customer records, memberships, loyalty, WhatsApp Business API and AI.
Not a reseller’s skin on someone else’s software.
- Hong Kong team
- Chinese and English
- Built in-house
- Founded Sep 2024
01 / Why we exist
Overseas CRM assumes a businesswe don’t have here.
It assumes email follow-up, card checkout and a sales team. Hong Kong service businesses run on WhatsApp, deposits, walk-ins and regulars. We built for that from the first commit.
- 01
Customers message on WhatsApp
Not email. So the CRM belongs inside the conversation, not in a system someone has to remember to open.
- 02
Bookings carry deposits
Slots, packages and payment are one flow, not three tools that have to be reconciled later.
- 03
Revenue comes from regulars
Memberships, packages and loyalty are core product, not an add-on module sold separately.
- 04
Two languages, one team
Traditional Chinese and English across the product and the people answering you.
02 / How we work
A small team that owns the whole stack.
Founded September 2024. Since then the same engineers have designed, written, shipped and supported every module on this site.
02Experience
Years of production software
The team was shipping production systems long before FavCRM. That shows up in the unglamorous parts: data integrity, audit trails, uptime and migrations.
- Audit trail on every AI action
- Approval gates by design
- Your data, exportable
The boring parts, done
03Local
Hong Kong hours, Hong Kong context
Onboarding, WhatsApp template approval and data migration are handled by the same people who wrote the software.
- Chinese and English support
- Hong Kong timezone
- A direct line, not a ticket maze
Same team, end to end
03 / What we shipped
These screens are ours, down to the code.
Not concept art — the flows merchants use daily: taking a booking with a deposit, WhatsApp with AI drafting, and the day’s operations at a glance.
- Booking
- Customers
- Memberships
- Loyalty
- AI
Booking- 01Slot selectedDeep care · 60 min14:30
- 02Deposit takenFPS · confirmed instantlyPaid
- 03Reminder queuedWhatsApp · day beforeScheduled
DepositHK$680
WhatsApp- 01Ms ChanAsks to move to Saturday11:02
- 02AI draft readyCites booking and packageNeeds approval
- 03Sent and loggedOnly after you approveLogged
Official WhatsApp Business APIHuman approval
Operations- 01Bookings today3 awaiting confirmation12
- 02Follow-ups4 drafted by AI06
Revenue todayHK$8,420
04 / What exists today
What we have shipped, not what is planned.
Every item below is live, and you can check each one from this site.
- Beauty
- Fitness
- Tutors
- Sports venues
Delivered
01
Founded
Hong KongSeptember 2024
02
Modules live
SixBooking · Customers · Memberships · Loyalty · WhatsApp · AI
03
Platform apps
Official storeShopify app published
04
Library
UpdatedBilingual buyer guides and practical guides
Talk to us
Talk to the peoplewho actually build it.
Book a demoAnswered in Hong Kong business hours.