CRM FOR HONG KONG SERVICE BUSINESSES
FavCRM brings customer profiles, bookings, memberships, WhatsApp, payments and follow-up into one platform. AI organises and drafts; you approve important actions.
Today’s operations01 / ONE RECORD
Every booking, payment, message and next step stays with one customer record. Your team no longer has to follow up from memory.
WhatsApp and form enquiries connect to the right customer profile.
Customers choose a time and pay a deposit; packages and history update.
Expiry, no-response and balance signals trigger useful follow-up.
Revenue, bookings, return visits and tasks share one operations view.
02 / FEATURE MODULES
Booking, WhatsApp and AI work coordination share one customer record. Enable the module you need first, then add more without moving data.
Let customers choose a time and pay a deposit while every booking stays connected to their profile, package and payment history.
Enable independently
Connect enquiries, reminders, campaigns and next steps to customer records instead of switching between chats and spreadsheets.
Connects to the official WhatsApp API
AI organises customer context, drafts replies and prepares next steps; people approve important messages, discounts and refunds.
Works with every module
SEE IT RUN
Pick a module and watch it work. Four steps play on their own, or step through them yourself.
Deep care · 60 min · Central
Deposit and cancellation terms shown before you book
ContinueBooking confirmed
Receipt and reminder are on their way
19:05 · System · booking, payment and package written to one record
Hi Ms Chan, a reminder that your deep care session is tomorrow at 19:00, Central branch.
Next · the visit counts against the package and triggers follow-up
Customer's phone
Module 01 · Booking flow
No more reconciling WhatsApp, a notebook and a spreadsheet.
Customers pick a slot themselves and see live availability
Every thread stays tied to a customer record · Official API
Any slots tonight? Same as last time please.09:28
Auto-matched
Any slots tonight? Same as last time please.09:28
Hi Ms Chan, 19:00 is free tonight. You have 4 sessions left, so this one comes off the package. Shall I hold itAI draft · needs approval
Any slots tonight? Same as last time please.09:28
Hi Ms Chan, 19:00 is free tonight. You have 4 sessions left, so this one comes off the package. Shall I hold it09:32✓✓
Written back to the record · Message · time · sender
09:32 · Ada approved · 1 message sent
Owner's phone
Module 02 · Customer messaging
Official WhatsApp API, one shared inbox for the whole team.
WhatsApp enquiries land in the shared inbox, nothing slips
AI is organising today
Reads only your records, policies and permissions
Hi Ms Chan, you have 4 sessions left and they expire in 14 days. Renewing keeps the balance — shall I set it up?
18 messages sent
Each one linked back to its own customer record
09:41 · Ada approved · 18 messages sent
Owner's phone
Module 03 · Work coordination
Messages, discounts and refunds always wait for your approval.
AI reads only your own customer records — it never invents
01 · Pick a time
03 / HOW HONG KONG OPERATES
From rescheduling and package balances to WhatsApp reminders, payment records and human approvals, each workflow reflects how local service teams actually work.
Organise customer context, draft replies and suggest the next step.
Outbound messages, discounts and refunds can require human confirmation.
See who did what and when in the audit trail.
04 / PRACTICAL GUIDES
From booking and WhatsApp to customer retention—practical guidance for Hong Kong service teams.
View all guidesCustomer retention
Booking & payments
Venues & access
05 / FAQ
FavCRM is designed for service businesses that manage bookings, memberships or packages, WhatsApp conversations and payments—including beauty, wellness, fitness, education and professional services.
Yes. FavCRM uses the official WhatsApp Business API so your team can handle conversations, reminders, campaign drafts and follow-ups in the same customer record.
You control the approval rules. AI can organise data, draft replies and prepare next steps, while sensitive messages, discounts and refunds can require human confirmation.
Yes. Booking and payments, WhatsApp follow-up and AI work coordination share the same customer record, so adding modules later does not require another data migration.
START SMALL / KEEP THE RECORDS
