WhatsApp marketing & loyalty for Shopify — free to start
Recover abandoned carts on WhatsApp, reward repeat buyers with points they redeem at checkout, and run broadcasts — all from one app inside Shopify. Not a $200/mo enterprise add-on.
Free plan · Pro $19.99/mo · 7-day trial · no per-message markup
Everything you need to turn shoppers into repeat buyers
Inbox, campaigns, cart recovery, and loyalty live together — tied to your real Shopify orders, not bolted on from three separate tools.
Shared WhatsApp inbox
Every chat sits next to the shopper’s Shopify orders, spend, and history — so your team answers with context, not guesswork.
Abandoned-cart recovery
Automatic WhatsApp follow-ups using approved templates, with one-tap discount codes that bring shoppers back to checkout.
Loyalty points at checkout
Award points on every order and let customers redeem them directly inside Shopify checkout — no clunky portal.
Storefront chat widget
A WhatsApp button on your store that opens a real conversation — not a dead-end bot — and captures the contact.
Order & product segments
Target broadcasts by total spent, order count, days since last order, or products bought — built on your live Shopify data.
Revenue attribution
See the revenue from orders that used your campaign discount codes, right on the dashboard. Know what WhatsApp earned you.
Most Shopify WhatsApp apps charge $50–250/mo before you send a thing
FavCRM has a real free plan and a $19.99/mo Pro tier. Here’s how that stacks up against the popular alternatives.
| App | Free tier | Paid from |
|---|---|---|
| FavCRM | Free plan: inbox, widget, loyalty setup | $19.99/mo |
| Dondy | Free: chat widget only (not a CRM) | $79.99/mo |
| SuperLemon | Free: limited features | $15/mo + $0.02/msg markup |
| Interakt | Trial only | $21/mo (Shopify automation stripped at entry) |
| Zoko | Trial only | $49.99/mo |
| WATI | Trial only | ~$59/mo |
| Bitespeed | Trial only | $249.99/mo |
Pricing as listed by each vendor, 2026. Every WhatsApp app also pays Meta’s per-conversation message fees on top — see below.
Your store speaks MCP — connect Claude or ChatGPT
FavCRM ships a built-in MCP endpoint, so AI assistants can connect to your store with a secure token and answer questions from real data — “which orders came in this week?” Today it reads store data like your orders; more actions are rolling out. Almost no other Shopify WhatsApp app offers this.
How MCP access worksclaude ▸ list my recent Shopify orders
↳ #1042 · HK$612 · recovered
↳ #1041 · HK$340 · paid
↳ #1039 · HK$1,180 · paid
From install to first recovered cart
Install free from the App Store
One click from your Shopify admin. No separate FavCRM password — your Shopify sign-in opens the full portal.
Connect WhatsApp & the widget
A guided setup links WhatsApp Business and drops the chat widget on your storefront. Most stores finish in under 10 minutes.
Recover carts & reward buyers
Send your first broadcast, switch on automatic cart recovery, and start awarding loyalty points at checkout.
Start free. Upgrade when WhatsApp pays for itself.
Free
$0
Get set up and talking to customers at no cost.
- Shared WhatsApp inbox
- Storefront chat widget
- Loyalty points setup
- Customer records from Shopify
Pro
7-day trial$19.99/mo
Everything in Free, plus the revenue engine.
- Broadcast campaigns
- Automated abandoned-cart recovery
- Discount codes in messages
- Order & product segmentation
- Campaign revenue attribution
“Free app” isn’t “free messages” — and we won’t pretend otherwise
No WhatsApp tool gives you free messaging — Meta charges per conversation. What you control is whether the app on top is fair. Here’s exactly what you pay.
- The app is free to install. Pro is a flat $19.99/mo — no per-seat, no per-contact pricing.
- WhatsApp message fees are charged by Meta, per conversation — the same for every WhatsApp app on the market.
- We don’t mark up Meta’s message fees. You pay Meta’s rate, not a reseller’s.
- Order updates and replies inside Meta’s 24-hour service window are often free.
Shopify merchant questions
Is FavCRM really free for Shopify?
Yes. The app is free to install with a genuine free plan — shared WhatsApp inbox, the storefront chat widget, and loyalty setup. Pro is $19.99/mo and adds broadcast campaigns and automated abandoned-cart recovery, with a 7-day free trial.
Do I still pay for WhatsApp messages?
Meta charges a per-conversation fee for WhatsApp Business — that applies to every WhatsApp app, not just FavCRM. The difference is we don’t add a markup on top of Meta’s rate. Many service-window replies and order updates are free.
Do I need my own WhatsApp Business API account?
We walk you through connecting WhatsApp Business during setup. You don’t need to wrangle the API yourself — most stores are sending their first message within about 10 minutes.
How do loyalty points work at checkout?
Points are earned on orders and redeemable directly at Shopify checkout through our checkout extension — no separate rewards site for your customers to log into.
Can I segment customers by order and product data?
Yes. Build segments on total spent, order count, average order value, days since last order, days since joining, or the products someone bought — all from your live Shopify data — then target a broadcast at exactly that group.
Can Claude or ChatGPT connect to my store?
Yes — FavCRM ships an MCP endpoint, so AI assistants like Claude and ChatGPT can connect to your store with a secure token. Today they can read store data such as your orders; more actions are rolling out. Almost no other Shopify WhatsApp app offers this.
More on WhatsApp, AI, and pricing
Recover your next cart on WhatsApp
Add FavCRM to your Shopify store in one click. Free plan, Pro at $19.99/mo, 7-day trial — and no markup on Meta’s message fees.