CASE STUDY 01 · UNMANNED SPORTS & STUDIO VENUES
Simply Booking / FavCRM Pro + Venue Add-OnRunning 24/7 indoor pickleball courts & golf simulator bays without front-desk staff
Unmanned court and bay operators bleed margin whenever staff have to verify bank-transfer screenshots on WhatsApp or rotate static keypad PINs by hand. Here is the exact FavCRM production architecture powering self-serve hourly court bookings, prepaid multi-hour passes, and time-bound QR door release.
- Unpaid slot lock
- 15-min hold before auto-release
- Booking commission
- 0% FavCRM platform fee
- Door credential
- Booking-bound dynamic QR pass
- Member balances
- Auto-deducted court/bay credits
Fragile patchwork before FavCRM
- Players DM on WhatsApp or Instagram asking which court is open tonight, waiting on manual replies.
- Static numeric door PINs get shared in group chats, letting unbooked guests enter off-peak bays.
- Multi-hour court passes and coach block bookings live in a separate Google Sheet that drifts out of sync.
- Peak vs. off-peak hourly pricing requires manual invoice links.
Unified FavCRM venue architecture
- Players pick a specific court or simulator bay on a mobile-first Branded Client Portal with live conflict-safe availability.
- Checkout requires instant Stripe payment or deducts credits from an active Memberships & Session Packs balance before confirming.
- Confirmed bookings issue a time-windowed QR pass that unlocks the door scanner only during the reserved buffer window.
- Every check-in, guest waiver note, and pass balance writes to one unified client CRM record.
End-to-end production workflow
- 01
Resource-level court & bay matrix with peak/off-peak rules
Each pickleball court, simulator bay, or studio room is modeled as an independent bookable resource with custom operating hours, buffer intervals, and peak/off-peak pricing tiers.
- 02
15-minute checkout hold + instant Stripe or pass settlement
When a player selects 8:00 PM Court 2, FavCRM places a 15-minute hold. Paying via Stripe Connect (Apple Pay / card) or redeeming a prepaid court pack confirms the slot immediately; abandoned checkouts release automatically.
- 03
Time-bound QR credential synced to door controller
Upon confirmation, the player receives a booking link and dynamic QR pass valid strictly for their booked slot plus configurable entry/exit grace minutes—eliminating shared static PIN codes.
- 04
Automated utilization visibility & renewal follow-up
Check-in scans log attendance on the client timeline, deduct package credits, and surface expiring pass holders so operators can follow up via Official WhatsApp.
Active FavCRM modules & published pricing
| FavCRM module | Role in this workflow | Published tier |
|---|---|---|
| Branded Client Portal (Bookings) | Mobile court/bay picker, 15-min unpaid slot hold, Stripe Connect checkout, 0% commission. | Simply Booking (US$20/mo) or Pro |
| Memberships & Session Packs | Prepaid 10-hour bay packs, off-peak club memberships, digital wallet cards, auto-deduction. | FavCRM Pro (US$29/mo, up to 5 staff) |
| 24/7 QR Self Check-In | Dynamic time-bound QR door controller integration per entrance or bay door. | Venue Add-On (custom per door) |
| Official WhatsApp Inbox & CRM | Centralized player support, event announcements, and Approval Guard AI follow-ups. | Starter ($0) / FavCRM Pro |
Frequently asked questions
Do players need to download a native app to book a court and scan into the venue?
No. Players book, pay via Apple Pay or card, and open their dynamic QR entry pass directly in their mobile browser—and can optionally save their membership card to Apple Wallet or Google Wallet.
What prevents someone from screenshotting an old QR code to enter next week?
Each booking QR credential is cryptographically bound to the specific reservation window and resource, expiring automatically once the session and exit buffer end.
Can a venue run coached classes and open court rentals on the same calendar?
Yes. Group clinics, private coaching sessions, and hourly self-service court rentals share conflict-safe resource availability so a court can never be double-booked.