COMPARISON · FULL CLIENT & BOOKING CRM VS STANDALONE WHATSAPP BSP
FavCRM vs. Wati
Wati popularized quick-start WhatsApp broadcasts and no-code chatbot flows for SMBs. Teams look for a Wati alternative when monthly bills climb past $80+/mo with seat and message add-ons—or when staff still have to juggle a separate CRM, booking link, and package spreadsheet.
CHOOSE FAVCRM WHEN
- You want transparent official WhatsApp API billing where the exact Meta per-message template cost is shown before every send, paired with flat workspace pricing.
- You need more than chat: Branded Client Portal bookings, Stripe Connect deposits, deals, follow-up tasks, or Shopify loyalty on the same customer record.
- You want OAuth 2.1 MCP access and Approval Guard so your AI assistant can work across real CRM records.
CHOOSE WATI WHEN
- You only want a standalone WhatsApp broadcast & drag-and-drop chatbot builder and have no need for client pipelines, appointments, or session packs.
- Your workflows already depend on Wati-specific Google Sheets or Zoho marketplace bot templates.
Side-by-side breakdown
| Capability | FavCRM | Wati |
|---|---|---|
| Core product scope | Modular Client CRM + Official WhatsApp Inbox + Bookings + Memberships & Session Packs (plus US$19.99/mo Shopify app). | Standalone WhatsApp shared inbox, broadcast campaigns, and keyword/flow chatbot builder. |
| Workspace pricing & seats | Starter $0; Simply Booking US$20/mo (3 staff); FavCRM Pro US$29/mo flat (up to 5 staff), month-to-month. | Higher base monthly plans with per-agent overages and tier gates on automation volume. |
| Meta template cost visibility | Official Meta per-message rate previewed clearly before you confirm any broadcast or template send. | Template billing subject to plan tier rules and Wati credit wallet balances. |
| Appointments & deposits | Native Branded Client Portal with 15-minute unpaid slot hold and Stripe Connect deposit checkout. | Not included; requires linking out to Calendly or third-party booking tools. |
| AI follow-up & MCP | 190+ typed CRM operations via OAuth 2.1 MCP with human Approval Guard and audit history. | FAQ/knowledge-base WhatsApp auto-responder. |
Frequently asked questions
Why do service businesses switch from Wati to FavCRM?
Wati handles WhatsApp messages well, but service operators still end up paying separately for booking software, deposit links, and CRM spreadsheets. FavCRM Pro (US$29/month for up to 5 staff) puts your company-owned WhatsApp inbox, bookings, session packs, and follow-up tasks in one workspace.
Does FavCRM also have a Shopify WhatsApp option?
Yes. Alongside the web service CRM, FavCRM offers a dedicated Shopify integration (US$19.99/month flat) for official WhatsApp order updates, abandoned-cart recovery, and points loyalty with Meta template costs shown before every send.
Is there a contract or setup fee to try FavCRM?
No. Self-serve workspaces start at $0 on Starter, and paid monthly plans can be upgraded, downgraded, or canceled without annual lock-in.