App: 車隊通 Team Inbox · Package: io.favcrm.teaminbox · Developer: Fav Limited. Request deletion from 設定 → 刪除帳戶 in the app, or by WhatsApp or email below — you do not need the app installed. Requests are processed within 30 days.
From inside the app
Open 設定 / Settings and tap 刪除帳戶 / Delete account. That opens this page, where you can send the request by WhatsApp or email using the buttons below.
Deletion is handled as a request rather than an instant self-service button on purpose: a Team Inbox account sits inside a company's shared workspace, and we verify that the person asking controls the account before removing a seat from a fleet other drivers are still working in.
Request deletion by WhatsApp or email
You do not need the app to request deletion. Message us from the phone number registered to your Team Inbox account, or email us and include that number, stating that you want your Team Inbox account and associated personal data deleted.
WhatsApp us to request account deletion · Email [email protected] to request account deletion
We may ask for limited additional information to verify that you control the account. If your account also has company-owner access, we may confirm the request with the company before deleting company-level data.
What we delete
Subject to the retention notes below, deleting your driver account includes:
- your Team Inbox sign-in, profile, and authentication records;
- push notification device tokens associated with your account; and
- your personal seat and role assignment within the company's workspace.
What is retained by the company
Team Inbox is a shared company inbox: the WhatsApp conversation history, voice messages, and trip records you handled belong to the merchant company that operates the number, not to your individual driver account. Deleting your driver account removes your access and your personal profile, but does not delete the company's conversation history — that is retained by the merchant, consistent with the Team Inbox Privacy Policy and the company's own obligations to its customers.
We may also retain limited records where reasonably necessary, including:
- invoices and billing records, retained as required by tax and accounting law;
- information required for fraud prevention, security, or legal compliance; and
- records needed to establish, exercise, or defend legal claims.
Subscriptions
Deleting a driver account does not cancel the company's subscription. The company owner can manage or cancel the Team Inbox subscription from the app's billing settings, or by contacting us.
Timing
We process account deletion requests within 30 days and send confirmation to the contact you used to make the request.
Privacy and terms
For more information, read the Team Inbox Privacy Policy and Terms of Use.
Contact
Fav Limited — Team Inbox
Email: [email protected]
WhatsApp: +852 9319 7731