呢份政策適用於 Fav Limited 出品嘅 車隊通 Team Inbox 手機 App（應用程式識別碼 io.favcrm.teaminbox）。呢份政策補充FavCRM 私隱政策，並唔取代佢。想刪除帳戶，請睇 刪除車隊通帳戶及資料。
This policy applies to the 車隊通 Team Inbox mobile application published by Fav Limited under application identifier io.favcrm.teaminbox. It supplements — and does not replace — the FavCRM Privacy Policy, which continues to govern merchant use of other FavCRM products.
Who we are
Fav Limited (“Fav Limited”, “we”, “us”, or “our”) operates 車隊通 Team Inbox (“Team Inbox”), a WhatsApp team inbox app built for taxi and fleet businesses so several drivers can reply to customers from one company WhatsApp Business number. Questions about this policy or your personal data can be sent to [email protected].
Scope and roles
A merchant (the fleet or company operating Team Inbox) controls its own customer conversations, driver roster, and trip records. For that data, the merchant is generally the data controller and Fav Limited acts as a processor on the merchant's instructions, consistent with the FavCRM Privacy Policy. For account administration, billing, app-store distribution, security, and Fav Limited's own business operations, Fav Limited acts as a controller.
Customer WhatsApp messages sent through Team Inbox are processed by Fav Limited on behalf of the merchant. Message content transits Meta's WhatsApp Business Platform under Meta's own terms and privacy policy before it reaches Team Inbox.
Data we collect
Depending on how a merchant and its drivers use Team Inbox, we may collect or process:
- Sign-in and account data — phone number, name, role (owner or driver), and company membership. Team Inbox uses phone-number sign-in: a one-time code is sent to your phone over WhatsApp or SMS to verify it is yours. We do not use passwords.
- Microphone access and voice recordings — Team Inbox is built around voice replies. Audio is recorded only when you actively press and hold (or tap) the record control. The recording is sent as a WhatsApp voice message to the customer, stored as part of that conversation's history, and can be played back by other authorized teammates in the same company. We do not record audio in the background or without your action.
- Customer WhatsApp conversations — messages, voice notes, timestamps, and delivery status exchanged between a driver or company account and a customer over the company's WhatsApp Business number, processed on the merchant's behalf as described above.
- Voice transcripts (optional) — where a merchant or driver uses the speech-to-text transcript feature, the audio of a customer's voice note may be sent to a third-party speech-to-text provider to generate a text transcript. We will name that provider here once it is selected. Transcription is used only to produce the transcript shown in the app.
- Push notifications and device tokens — a device token used to deliver notifications about new messages, unclaimed bookings, and trial or billing status.
- Team and roster data — driver names, positions (e.g. owner, driver), seat assignments, and which conversations each teammate has claimed (“我接” / “I've got it”). This information, and the conversations it relates to, is visible to other authorized teammates in the same company — Team Inbox is a shared inbox by design.
- Trip and booking records — pickup location, drop-off location, and fare, when a driver or staff member chooses to log a trip against a conversation. These are typed or selected by staff, not captured from the device.
- Device location — when you tap “send my location” in a conversation, Team Inbox reads your device's current position once and sends it to that customer as a WhatsApp message so they can see where their car is. The position is sent only for the conversation you chose and is stored as part of that conversation's history. Team Inbox does not track your location in the background and does not request background-location permission: close the app, and it reads no position at all.
- Camera, photo library, and video — when you attach a photo or short clip to a reply, or set a profile picture, Team Inbox opens the camera or your photo library and uploads only the item you pick. Anything you send to a customer is stored as part of that conversation's history and is visible to authorized teammates in the same company. We do not scan, index, or upload the rest of your photo library.
- Device, usage, and diagnostic data — device type, operating system, app version, IP address, timestamps, crash and diagnostic logs, and information you include in a support request.
How we use data
- Verify sign-in with a one-time code and keep your account secure.
- Route WhatsApp conversations to the right company inbox and let teammates claim and reply to them.
- Store and play back voice messages, and generate transcripts where enabled.
- Send push notifications about new messages, unclaimed bookings, and account status.
- Record trip and booking details staff choose to log, for the merchant's own records.
- Diagnose problems and improve the reliability and safety of Team Inbox.
- Comply with legal obligations and enforce our Terms of Use.
How we share data
We do not sell personal data. We may share data with:
- Meta / WhatsApp — customer messages and voice notes transit the WhatsApp Business Platform under Meta's own terms in order to reach and reply to customers.
- A speech-to-text provider — only where a merchant or driver requests a transcript, and only the specific voice note being transcribed.
- Other teammates in the same company — conversations, claims, driver names, and positions are visible within the merchant's own team, by the nature of a shared inbox.
- Service providers — hosting, database, notification, and support providers that process data on our instructions to operate Team Inbox.
- App platforms — Google Play (and, once available, the Apple App Store) may process distribution, installation, and diagnostic information under their own policies.
- Legal and safety recipients — when required by law, needed to protect rights or safety, or in connection with a merger, financing, or asset transfer, subject to appropriate safeguards.
Permissions and your choices
Team Inbox asks for each permission at the moment the matching feature is used, never at launch: the microphone to record a voice reply, location to send your current position to a customer, the camera and photo library to attach a photo or clip or set a profile picture, and notifications to deliver alerts you would otherwise miss. None is required to use the app. You can deny or revoke any of them in your device settings; that feature then becomes unavailable and everything else continues to work. Team Inbox requests no background-location and no background-audio permission, so it reads nothing from your device while it is closed.
Retention and deletion
We keep conversation, roster, and trip data for the life of the merchant's Team Inbox account, plus a limited period afterward to support account recovery, accounting, and legal obligations, and delete it sooner on request. See Delete your Team Inbox account and data for the request paths, what is deleted, and what may be retained (for example, invoices retained as required by law).
Because a shared company inbox is the merchant's business record, a departing driver's own account, profile, and device tokens are deleted on request, while the merchant's conversation history with its customers is retained by the merchant, consistent with the FavCRM Privacy Policy.
Data location and security
Team Inbox runs on Cloudflare's globally distributed edge infrastructure rather than a single fixed data-center region. Fav Limited is based in Hong Kong and designs its data-handling practices with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) in mind. We use reasonable administrative, technical, and organizational safeguards to protect personal data in transit and at rest; no system is completely secure.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, or restrict the use of your personal data. To make a request, use Delete your Team Inbox account and data or email [email protected]. We may need to verify your identity before completing a request.
Children
Team Inbox is a business tool for company drivers and staff and is not directed to, or intended for use by, anyone under 18.
Changes to this policy
We may update this policy as Team Inbox changes or as legal requirements evolve. We will post the revised policy on this page and update the “Last updated” date, and give notice in the app where appropriate.
Contact
Fav Limited — Team Inbox
Email: [email protected]
Account deletion: favcrm.io/team-inbox/delete-account/